FAQ

Fit Swim Shop is your premier online destination for high-performance swim gear and water sports equipment. Based in Philadelphia, we serve water enthusiasts worldwide with quality products for swimming, snorkeling, surfing, triathlon training, and more.

Our target customers include:

• Competitive swimmers and triathletes
• Recreational water sports enthusiasts
• Parents looking for swim gear for their children
• Swim instructors and coaches
• Beachgoers and snorkeling/surfing enthusiasts

We cater to all ages and skill levels with products for men, women, boys, and girls.

We specialize in:

• Swimwear for competition and recreation
• Swim training gear (goggles, caps, paddles, etc.)
• Triathlon equipment
• Snorkeling and surf gear
• Water aerobics and aqua fitness equipment
• Swim safety products
• Backpacks and bags for water sports

Every product in our collection is personally tested in real water conditions by our team of water sports enthusiasts before we offer it to our customers. We only carry gear that meets our high standards for performance and durability.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

We ship worldwide to most locations! Currently, we’re unable to ship to some remote areas and certain parts of Asia. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.

We offer two shipping methods:

1. Standard Shipping (10-15 business days after shipping): Handled by DHL or FedEx with a flat rate of $12.95
2. Free Shipping (15-25 business days after shipping): Handled by EMS for orders over $50

All orders are processed within 1-2 business days.

Yes! We provide tracking information for all orders so you can follow your gear’s journey from our Philadelphia warehouse to your doorstep.

We offer hassle-free returns within 15 days of delivery. If you’re not completely satisfied with your purchase, simply contact our customer care team to initiate the return process.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Our water-savvy customer service team is happy to help! You can reach us at:

• Email: [email protected]
• Through our website contact form

We typically respond within 24 hours during business days.

Absolutely! As fellow water enthusiasts, we love helping customers find the perfect gear for their needs. Tell us about your swimming style, goals, and preferences, and we’ll suggest products that will help you make waves in the water.